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Wirral Ladies Golf Club Achieves WorldHost status for Customer Service Excellence

4th June 2015

Categories: News

Wirral Ladies Golf receives World Host Status
Wirral Ladies Golf Club

The Club has invested and trained all staff using a WorldHost programme and is now ‘A Recognised Business of Customer Service Excellence’.
The same programme was used to train all volunteers at the London 2012 Olympics and they were all praised for their excellent service delivery. It is endorsed by Visit England to build the nations reputation as one of the most welcoming tourist destinations in the world.
Wirral Ladies’ Golf Club was founded in 1894 and embraces full equality by providing opportunities for all. At around 5,000 yards, Wirral Ladies is a compact golf course (par 70 for women and par 68 for men). It has short walks between greens and the next tee and with a round taking on average a little over three hours, the golfer will have had their game tested, enjoyed a walk in a traditional natural setting and perhaps most importantly have enjoyed the good company of fellow golfers with plenty of time left to mull over their game whilst enjoying the rest of the facilities at the clubhouse.
The club also hosts all manner of functions including weddings, christenings, funerals, birthday parties and corporate events.
Peter Greville, Club Manager wanted to gain the accreditation to show the club’s commitment to members and to give his team the skills and knowledge to deliver excellent customer service to members, function customers and tourists alike.
He had the following comments “The excellent delivery and content of the training delivered by Sysco will be of great benefit to the club, in its aim of producing a first class experience for members and visitors. It will provide the basis of our ongoing in house training for all new staff in the future, so as a business we will ensure we maintain excellent customer service standards. I am confident it will have long term benefits for the club and we are delighted to have gained the accreditation, as supported by Visit England”
Barbara Travis of Sysco delivered the training and has the following comments. “Wirral Ladies is a Golf Club that is full of character and charm, with an enthusiastic and friendly workforce. Mr Greville and I worked together to tailor the training to business needs, and as a result all staff who attended enjoyed the training and found it beneficial. I am delighted that Wirral Ladies Golf Club can now advertise as A Recognised Business of Customer Service Excellence.”

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