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Thornton Hall Hotel and Spa celebrates 5-star industry award

13th August 2013

Categories: News

Thornton Hall Hotel and Spa

Thornton Hall Hotel and Spa's team is celebrating after receiving the highest accolade possible from the national Good Spa Guide.

The Wirral-based hotel’s spa was awarded 5 Bubble status from the prestigious guide – an industry benchmark for excellence – after a visit by reviewers.

The Good Spa Guide said Thornton Hall Hotel & Spa was a ‘welcome escape from city life’, commended staff as ‘knowledgeable and attentive’ and praised the spa’s therapists as ‘welcoming and cheerful’.

The award follows a £300,000 investment into new spa facilities, with the luxurious Rasul Spa Experience – based on a traditional Arabian cleansing ritual using thermal muds – highly commended by the Guide along with the vast range of treatments available to guests.

Thornton Hall Hotel & Spa is one of only a handful in the North West to achieve 5 Bubbles in the Good Spa Guide, a comprehensive and independent guide to the UK’s best and worst spas, therapies and treatments.

Spa manager Fiona Lewis said: “This is a fantastic achievement as the Good Spa Guide is a real benchmark for excellence and its opinion holds a lot of influence in the industry.

“Three years ago we achieved 4 Bubble status and since then we have been determined to learn from the feedback given and improve once again.

“The hotel has invested a significant amount of money in the new facilities as well as staff training and development – we have a great team of therapists and supporting staff who deliver first class customer service as well as high quality treatments. Because of this guests keep coming back to the spa.”

The Good Spa Guide said: “We gave Thornton Hall 5 bubbles because all of the services and facilities were offered at their best by knowledgeable and attentive staff throughout. All areas were clean and well stocked with checks seen to be carried out throughout our visit. Therapists were welcoming and cheerful and treatments unhurried. This spa provides a welcome escape from city life.

“Thornton Hall's facilities are varied enough to cater for most tastes. It provides a real treat for couples visiting for a spa stay.”

The Guide also commended the ‘indulgent menu and opulent dining room’ of The Lawns, the hotel’s three AA Rosette restaurant.

Fiona added: “It is always nice to win awards and be recognised by our peers and we will strive to keep offering a quality service as well as developing new and innovative treatments for our clients.”

Thornton Hall Hotel’s spa is widely regarded as one of the finest in the North West of England. Its health club boasts a well equipped fitness suite, 20-metre pool, outdoor hot tubs, sauna and steam room.

The holistic spa is the perfect place for guests to wind down and relax, while The Lodge offers a wide range of clinical and skin care treatments.

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